Help Desk Analyst
3.
4 Woodbury, NY Woodbury, NY Full-time Full-time $55,000 - $65,000 a year $55,000 - $65,000 a year 11 hours ago 11 hours ago 11 hours ago Kravet Inc.
has been selected as a 2023 US Best Managed Company for the third year in a row! Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.
S.
private companies and the achievements of their management teams.
In addition, Kravet Inc.
is proud to be Certified(TM) by Great Place To Work for the second year in a row.
The prestigious award is based entirely on what current employees say about their experience working at Kravet Inc.
This year, 87% of employees said it's a great place To Work - 30 points higher than the average U.
S.
company.
Position
Summary:
The IT team at Kravet, Inc.
is looking to hire a Help Desk Analyst for our corporate office located in Woodbury, NY.
In this role, you will be extremely hands-on in supporting both local and remote end-users.
You will be responsible for the companies' PC configurations, mobile devices, GSuite software products, VOIP phones, and other systems/applications.
This is an internal customer facing role and requires excellent customer service, prioritization, and responsiveness, along with excellent verbal and written communication skills.
Key
Responsibilities:
Respond to support tickets and resolve end-user issues in a timely manner Install, upgrade, and troubleshoot Microsoft Windows and MAC workstations Support various hardware peripherals Support all company software applications Maintain asset inventory Maintains clear and concise documentation of end user instructions and issues Follow and enforce IT policies Provide training to the end-user community Qualifications Associate's degree in IT field of study or equivalent combination of education and experience Excellent written and verbal communications skills Hardware and Software troubleshooting experience Highly organized with excellent time management skills Ability to work with external vendor support and follow proper escalation patterns when required Take ownership and responsibility of queries, issues, and requests Self-motivated individual who requires minimal supervision Ability to maintain a professional demeanor under stressful situations Preferred Requirements Experience with the Google suite of products Experience with MDM and Apple devices Experience with KACE Ticketing and Inventory Management system A
Certifications Technical experience with additional operating systems including MAC OS Pay Range:
$55,000 - $65,000 This job posting contains a pay range, which represents the range of salaries or hourly rates that Kravet Inc.
believes, at the time of this posting, that it might be willing to pay for the posted job.
Only where an external candidate has extensive experience, credentials, or expertise that far exceed those required or expected for the position, would Kravet Inc.
consider paying a salary or rate near the higher end of the range.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Woodbury, NY Woodbury, NY Full-time Full-time $55,000 - $65,000 a year $55,000 - $65,000 a year 11 hours ago 11 hours ago 11 hours ago Kravet Inc.
has been selected as a 2023 US Best Managed Company for the third year in a row! Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.
S.
private companies and the achievements of their management teams.
In addition, Kravet Inc.
is proud to be Certified(TM) by Great Place To Work for the second year in a row.
The prestigious award is based entirely on what current employees say about their experience working at Kravet Inc.
This year, 87% of employees said it's a great place To Work - 30 points higher than the average U.
S.
company.
Position
Summary:
The IT team at Kravet, Inc.
is looking to hire a Help Desk Analyst for our corporate office located in Woodbury, NY.
In this role, you will be extremely hands-on in supporting both local and remote end-users.
You will be responsible for the companies' PC configurations, mobile devices, GSuite software products, VOIP phones, and other systems/applications.
This is an internal customer facing role and requires excellent customer service, prioritization, and responsiveness, along with excellent verbal and written communication skills.
Key
Responsibilities:
Respond to support tickets and resolve end-user issues in a timely manner Install, upgrade, and troubleshoot Microsoft Windows and MAC workstations Support various hardware peripherals Support all company software applications Maintain asset inventory Maintains clear and concise documentation of end user instructions and issues Follow and enforce IT policies Provide training to the end-user community Qualifications Associate's degree in IT field of study or equivalent combination of education and experience Excellent written and verbal communications skills Hardware and Software troubleshooting experience Highly organized with excellent time management skills Ability to work with external vendor support and follow proper escalation patterns when required Take ownership and responsibility of queries, issues, and requests Self-motivated individual who requires minimal supervision Ability to maintain a professional demeanor under stressful situations Preferred Requirements Experience with the Google suite of products Experience with MDM and Apple devices Experience with KACE Ticketing and Inventory Management system A
Certifications Technical experience with additional operating systems including MAC OS Pay Range:
$55,000 - $65,000 This job posting contains a pay range, which represents the range of salaries or hourly rates that Kravet Inc.
believes, at the time of this posting, that it might be willing to pay for the posted job.
Only where an external candidate has extensive experience, credentials, or expertise that far exceed those required or expected for the position, would Kravet Inc.
consider paying a salary or rate near the higher end of the range.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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